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CONDITIONS OF SALE – Fairytales Bridal Boutique Pty Ltd


  • Unfortunately, we cannot offer a return and refund due to change of mind, if circumstances change or if your wedding is cancelled.

  • It is your responsibility to notify us of any changes to your personal contact details.

  • Trying on gowns, including the store sample, after purchase is by appointment only. Strictly no try-ons on Weekends.

  • Failure to comply with the conditions in this document will result in all monies paid being forfeited and goods returned to stock.



  • Fairytales Bridal Boutique takes your measurements at the time of purchase to best match the Manufacturer’s standard sizing; Your gown is not made to measure.

  • We require a 60% deposit to place the order for all gowns, accessories & special orders with the manufacturer.

  • Minimum holding deposit accepted is 20% of the total purchase price.

  • The Outstanding 40% BALANCE is to be paid MONTHLY, for a maximum of 6 MONTHS.

  • Special Order delivery timeframes vary depending on the designer. 

  • Only unforeseen delays outside our control may result in Fairytales Bridal having to offer a substitute or refund.

  • If you cancel your holding deposit before your gown has been ordered, a 20% administration fee of the total purchase price will apply.

  • Any gown/s and accessories ORDERED will incur a cancellation fee of 60% of the total purchase price; No exceptions.



  • Gowns and Accessories sold from STOCK may be placed on a layaway. This requires a 60% deposit.

  • Monthly payments apply to the remaining 40% balance for a maximum of 3 months.

  • The standard Cancellation Fee on STOCK GOWNS & STOCK ACCESSORIES is 60% of the total purchase price. Plus a $30 restocking fee.

  • There are no refunds or exchanges on accessories.

  • Gowns sold from STOCK are sold in “AS IS” condition and have been priced accordingly. Any alterations, cleaning or repairs are to be made at your own expense.



  • All Sales are final. We do not accept returns or refunds on sale items.

  • Sale items are sold “AS IS” condition and have been priced accordingly.

  • Any alterations, cleaning or repairs are to be made at your own expense.



  • Gowns are standard sizing, not made to measure.

  • An exchange is available within 48hrs of purchasing your ready to wear gown. 

  • Gown must be returned in original condition (free of makeup, marks and stains), and must not have been altered or washed, with any tags remaining in place.

  • Once your return has been confirmed, a return appointment must be booked within 7 days of notification (to be booked via phone, not online booking system), to validate the exchange. 

  • Returns are issued at the discretion of Fairytales Bridal Boutique PTY LTD.


  • Alterations is a separate service from the special order of any item/s offered by Fairytales Bridal Boutique.

  • All alterations quoted are at an extra charge. Your gown must be paid in full before any alterations commence.

  • To accept our alteration quote we require an upfront payment of 50% of the total alteration cost.

  • If you cancel your alterations or decide not to proceed after receiving your alterations quote, a fee of $75 will be incurred.

  • Alteration appointments are Tuesday to Friday only, from 10:00am-4:30pm

  • Strictly NO FITTINGS on Weekends as Alteration Departments are closed.

  • You must bring the shoes and any other undergarments/hoop you will be wearing with your dress to the fitting.

  • Fairytales Bridal accepts no responsibility for Variances in your measurements between the date of original purchase & fittings.



  • All items purchased using Afterpay must be paid for in full and taken from the boutique on the day of purchase.

  • We do no offer Special Order, Layaway or Alterations services on Afterpay purchases.

  • Afterpay late fees, eligibility criteria and terms & conditions apply. Visit for full terms. 


  • Payments can be made in-store or over the phone via Cash, Eftpos, Mastercard or Visa at your purchase location. We do not accept direct debit payments.

  • Afterpay is available in-store for Sale and Ready to Wear dresses. All items purchased with Afterpay must be paid for in full and taken from the boutique on the day of purchase. *Afterpay late fees, eligibility criteria and terms & conditions apply. Visit for full terms. 

  • Special orders must be picked up within 14 days of arrival notification; Layaways (lay-by) must be picked up within 3 months of date of purchase; sale items must be paid in full and taken on day of purchase.

  • We request 48 hours notice for all our gown/s, accessories and special order collections.

  • Pickup appointments are strictly weekdays only.

  • We require Full payment of gown, accessories & alterations before your purchased goods are released from any of our boutiques.

  • Full ownership transfers to the purchaser once the goods are taken from Fairytales Bridal Boutique.


The personal information provided by you on this form is collected to process this order and acts as evidence of the contractual agreement between the business and yourself for the purpose of this Special Order/Layaway/Sale. Your personal information will not be disclosed to any third party other than as required by law.






  • Most manufacturers require 8 months lead time from Purchase Order confirmation, to deliver goods into store. Further, if production time falls over the Christmas and Chinese New Year period, delivery of goods can be further impacted by 1-2 months.

  • To be safe we require a further 2 months for in house alterations, so the total time from order placement to pickup is approximately 8-10 months.

  • Fairytales Bridal will notify you upon arrival of your special order which becomes property of Fairytales Bridal Boutique until total payment is made and your item/s have been collected.

  • A Final Inspection and last Fitting is mandatory.

  • The Purchaser’s & or agent / representative’s signature is required on the final sales docket / contract as verification that a final inspection / fitting was carried out. This must be executed in a proper manner and the signature proves that the Purchaser accepts delivery of their purchase in its entirety, as fitted & satisfied that all the Seller’s obligations have been met.

  • All gowns are provided in “delivery ready” tailor made Fairytales breathable bags.

  • Storage and handling of all gowns is of paramount importance once they leave our Boutiques. Full responsibility transfers to the purchaser or their representative when this occurs.

  • Fairytales Bridal Boutique Pty Ltd will reject any and all claims for gowns / items which have left our Boutiques and are subsequently returned.

  • Claim(s) of imperfections, markings including discolorations of any kind including damage become the full responsibility of the Purchaser as soon as they leave our premises with the goods.



  • Due to unforeseen circumstances outside Fairytales Bridal Boutiques’ control, we will guarantee to:

  • Find an alternative, most similar in value and design and or most suitable gown at no extra expense to the bride or purchaser.

  • Goods ordered are supplied subject to availability and we have the right to review all orders if we feel delivery is going to be jeopardized beyond our control.

  • Alternatively, and only in this instance, we will offer a full refund at the Purchaser’s request.

  • We accept no liability, damages claims, demands or consequential cost claims arising out of such delays which are outside our control, including but not limited to:

    • Force Majeure, (acts of god, terrorism, strikes), Customs and Freight clearance issues, Global warming catastrophes’, Global Financial Crisis’, biological health outbreaks and any other restrictions imposed via external factors including sudden trade sanctions, Trade Union activities, strikes and any other future forms of interference to deliveries from interstate and or overseas.



  • Due to overseas manufacturing practices, there may be very slight colour and fabric variations from one delivery to another.

  • We the Seller are bound by these terms and conditions in order to be part of the competitive Global Bridal Fashion Industry.

  • The leading manufacturing hubs of the world impose stringent quality control measures in sewing benchmarks and material integrity. These slight variations in colour and fabric composition from time to time are due to an ever growing and constantly changing supply chain.

  • Such variations are batch related and accepted within the global industry standards. They apply to the worldwide distribution network. We have no control over such factors and cannot exchange such gowns under any circumstances.

  • Differences usually only show up under more intense lighting conditions and only when comparing two identical gowns side by side.



  • They are always presented in “as is” condition which is the reason discounts have been applied.

  • Each ‘off the rack’ gown must be inspected upon Final pickup in line with the terms and conditions stipulated in this document. Originally, each gown was purchased new and has only been used for modelling purposes. Any signs of wear characteristics together with future sewing modifications must be clearly stipulated on the initial Sales (invoice) docket. The Purchaser’s acceptance will be documented by way of signing our Sales Order paperwork. They will not have subsequent recourse to claim new for old or cancel their gown.



  • We reserve the right to access each and every claim on its merits providing there is evidence to support such a claim. Fairytales must be convinced the claim is genuine as they, the Seller are not under any legal obligation to accept such changes to the purchase contract.

  • Any changes to a wedding date are immediately brought to our attention for review and further consideration.

  • Where unforeseen circumstances occur and relate to severe personal or direct family member hardships, Fairytales will endeavour to assist where it can in meeting changes to a scheduled wedding date providing the aforementioned points are true & legitimate.

  • We comply with industry standards and take pride in our commitment to serve fairly and consistently to find an amicable solution for all our clients in such situations.

  • This commitment is in no way to be construed as an opportunity to alter or cancel a sales contract.

  • All payment obligations must still be met and any new contract conditions being negotiated are at the discretion of Fairytales Bridal Boutique Pty Ltd.

  • Unacceptable Customer behaviour under fair trade practices has legal implications. Such conduct will be reported to the relevant governing authorities.  This applies to anyone entering Fairytales Bridal Boutiques, targeting staff members, property and or third parties in store.

  • Raising a Purchase Order is a legally binding contract between Fairytales Bridal Boutique and the manufacturer. We have no scope to cancel.

  • Any subsequent claims of incorrect fitment, alleged damage or imperfections once taken from our boutique will be at Fairytales Bridal Boutique’s discretion to assess & take appropriate action. We reserve the right to reject any claims we deem unfair and unreasonable.



  • Fairytales Bridal Boutique will co-ordinate delivery of all gowns to ensure customer satisfaction in a timely and professional manner, providing;

  • All customer contact details are correct and kept up to date enabling our staff to carry out prompt and effective communications.

  • Strict adherence to our Terms of Payment must be followed as outlined in these Conditions of Sale.

  • We pride ourselves on employing professionally qualified dressmakers to ensure best fit of all our manufactured gowns.


  • $50 Fee is non-refundable when the appointment is cancelled within 48hrs of the booking.

  • $50 Fee is non-refundable if you fail to show to your appointment. 

Extended Conditions
Sunday Booking Fee
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