Moonee Ponds (03) 9326 0055

Nunawading     (03) 9874 0033



CONDITIONS OF SALE – Fairytales Bridal Boutique Pty Ltd



  • Fairytales Bridal Boutique takes your measurements at the time of purchase to best match the Manufacturer’s standard sizing.

  • Your gown is not made to measure, but can be customised to best suite your body contour by our alterations department.

  • We require Full payment of gown, accessories & alterations before your purchased goods are released from any of our boutiques.

  • It is your responsibility to notify us ASAP of any changes to your contact details to ensure active communications at all times 


Gowns & Accessories to be ordered

  • We accept Holding Deposits up to 50% of the Purchase Price before we raise a Purchase Order.

  • If you cancel your holding deposit, a 20% administration fee of the total purchase price will apply.

  • We require the entire 50% deposit to initiate a Purchase Order with the manufacturer for all gowns, accessories & special orders.

  • Failure to achieve the deposit on time will jeopardise your scheduled delivery date which may necessitate an Express fee of up to 15% of the purchase price.

  • Maximum 6 MONTHS PAYMENT period to complete  Outstanding 50% BALANCE. MONTHLY PAYMENTS are MANDATORY

  • Only unforseen delays outside our control may result in Fairytales Bridal having to offer a substitute or refund. S

  • tandard Cancellation Fee on GOWNS AND ACCESSORIES ORDERED is 50% of the total purchase price.The fee applies, whether; they are still to be made, in transit or delivered in store, including all special orders and once off designer items.

Gowns & Accessories sold from Stock

  • Gowns sold from STOCK also require a 50% deposit.Monthly payments apply to the remaining 50% balance for a maximum 3 months period / lay-by arrangement. The standard Cancellation Fee on STOCK GOWNS & STOCK ACCESSORIES is 30% of the total purchase price. Gowns sold from STOCK are sold in “AS IS” condition and have been priced and discounted accordingly. There are no refunds or exchanges on SALE gowns, SALE accessories & Specials of any kind. 



  • All alterations quoted are at an extra charge. Your gown must be paid in full before any alterations commence.To accept our alteration quote we require an upfront payment of 50% of the total alteration cost.Alteration appointments are Monday to Friday only, from 10:00am-4:30pm

  • Strictly NO FITTINGS on Saturday as Alteration Departments are closed.

  • Trying on gowns, including the store sample, after purchase is by appointment only. Strictly no try-ons on Saturdays.

  • You must bring the shoes you will be wearing with your dress to the fitting so we can alter the hems accordingly

  • Fairytales Bridal accepts no responsibility for Variances in your measurements between the date of original purchase & fittings.

  • Debit or Credit Card Payments can be made over the phone with a MasterCard or Visa by quoting name and wedding date.

  • Cash/Eftpos Payments can be made in person between both Moonee Ponds and Nunawading boutiques, irrespective of purchase location.

  • All gowns and accessories must be picked up upon completion of your six month Payment schedule & lay-by.Unless the wedding date is within 10 weeks of the lay-by ending and you are booked to do your alterations at a Fairytales Bridal Boutique. We request 48 hours notice for all our Lay by collections.

  • Full ownership transfers to the purchaser once the goods are taken from Fairytales Bridal Boutique.  




Our extended conditions of Sales may be viewed on our website:


I, the customer, have read and had explained to me these conditions and sign with full acceptance & understanding:


Customer Name _______________________________Customer Signature_________________________Date_______________________

Print name


 CONDITIONS OF SALE continued...


  • Most manufacturers take up to 6 months lead time from Purchase Order confirmation, to deliver goods into store.

  • To be safe we require a further 2 months for in house alterations, so the total time from order placement to pickup will be 8 months.

  • Fairytales Bridal will notify you upon arrival of your gown which becomes Lay by stock until total payment is completed.

  • A Final Inspection and last Fitting is mandatory.

  • The Purchaser’s & or agent / representative’s signature is required on the final sales docket / contract as verification that a final inspection / fitting was carried out. This must be executed in a proper manner and the signature proves that the Purchaser accepts delivery of their purchase in its entirety, as fitted & satisfied that all the Seller’s obligations have been met.

  • All gowns are provided in “delivery ready” tailor made Fairytales breathable bags.

  • Storage and handling of all gowns is of paramount importance once they leave our Boutiques. Full responsibility transfers to the purchaser or their representative when this occurs.

  • Fairytales Bridal Boutique Pty Ltd will reject any and all claims for gowns / items which have left our Boutiques and are subsequently returned.

  • Claim(s) of imperfections, markings including discolorations of any kind including damage become the full responsibility of the Purchaser as soon as they leave our premises with the goods.

Failure to supply resulting from delays impacting on the Purchasers’ wedding date. 

  • Due to unforeseen circumstances outside Fairytales Bridal Boutiques’ control, we will guarantee to:

  • Find an alternative, most similar in value and design and or most suitable gown at no extra expense to the bride or purchaser.

  • Goods ordered are supplied subject to availability and we have the right to review all orders if we feel delivery is going to be jeopardized beyond our control.

  • Alternatively, and only in this instance, we will offer a full refund at the Purchaser’s request.

  • We accept no liability, damages claims, demands or consequential cost claims arising out of such delays which are outside our control, including but not limited to:

  • Force Majeure, (acts of god, terrorism, strikes), Customs and Freight clearance issues, Global warming catastrophes’, Global Financial Crisis’, and any other restrictions imposed via external factors including sudden trade sanctions, Trade Union activities, strikes and any other future forms of interference to deliveries from interstate and or overseas.

Manufacturing Variations

  • Due to overseas manufacturing practices, there may be very slight color and fabric variations from one delivery to another.

  • We the Seller are bound by these terms and conditions in order to be part of the competitive Global Bridal Fashion Industry.

  • The leading manufacturing hubs of the world impose stringent quality control measures in sewing benchmarks and material integrity. These slight variations in colour and fabric composition from time to time are due to an ever growing and constantly changing supply chain.

  • Such variations are batch related and accepted within the global industry standards. They apply to the worldwide distribution network. We have no control over such factors and cannot exchange such gowns under any circumstances.

  • Differences usually only show up under more intense lighting conditions and only when comparing 2 identical gowns side by side.

Off the rack gowns are sold “As is”

  •  They are always presented in “as is” condition which is the reason discounts have been applied.

  •  Each ‘off the rack’ gown must be inspected upon Final pickup in line with the terms and conditions stipulated in this document. Originally, each gown was purchased new and has only been used for modelling purposes. Any signs of wear characteristics together with future sewing modifications must be clearly stipulated on the initial Sales (invoice) docket. The Purchaser’s acceptance will be documented by way of signing our Sales Order paperwork. They will not have subsequent recourse to claim new for old or cancel their gown.


Claims made resulting from Wedding date changes or unforeseen personal hardship


  • We reserve the right to access each and every claim on its merits providing there is evidence to support such a claim. Fairytales must be convinced the claim is genuine as they, the Seller are not under any legal obligation to accept such changes to the purchase contract.

  • Any changes to a wedding date are immediately brought to our attention for review and further consideration.

  • Where unforeseen circumstances occur and relate to severe personal or direct family member hardships, Fairytales will endeavour to assist where it can in meeting changes to a scheduled wedding date providing the aforementioned points are true & legitimate.

  • We comply with industry standards and take pride in our commitment to serve fairly and consistently to find an amicable solution for all our clients in such situations.

    • This commitment is in no way to be construed as an opportunity to alter or cancel a sales contract.

    • All payment obligations must still be met and any new contract conditions being negotiated are at the discretion of Fairytales Bridal Boutique Pty Ltd.

  • Unacceptable Customer behaviour under fair trade practices has legal implications. Such conduct will be reported to the relevant governing authorities.  This applies to anyone entering Fairytales Bridal Boutiques, targeting staff members, property and or third parties in store.

  • Raising a Purchase Order is a legally binding contract between Fairytales Bridal Boutique and the manufacturer. We have no scope to cancel.

  • Any subsequent claims of incorrect fitment, alleged damage or imperfections once taken from our boutique will be at Fairytales Bridal Boutique’s discretion to assess & take appropriate action. We reserve the right to reject any claims we deem unfair and unreasonable.

Customer Satisfaction Guarantee

  • Fairytales Bridal Boutique will co ordinate delivery of all gowns to ensure customer satisfaction in a timely and professional manner, providing;

  • All customer contact details are correct and kept up to date enabling our staff to carry out prompt and effective communications.

  • Strict adherence to our Terms of Payment must be followed as outlined in these Conditions of Sale.

  • We pride ourselves on employing professionally qualified dressmakers to ensure best fit of all our manufactured gowns.

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426 Whitehorse Rd, Nunawading VIC 3131 (03) 9874 0033 343-345 Ascot Vale Rd, Moonee Ponds VIC 3039 (03) 9326 0055

Monday - Friday: 10am - 6pm | Saturday: 10am - 5pm | Sunday: 10am - 4pm

© 2017 Fairytales Bridal Boutique